NCFE Level 2 Certificate in Customer Service for Hospitality, Travel and Tourism
The NCFE Level 2 Certificate in Customer Service for Hospitality, Leisure, Travel and Tourism is an ideal qualification for anyone already working in the service sector and is well recognised within the industry as the standard for customer service training. It is also ideal for those wishing to work in service sector operations either on a seasonal, casual, voluntary or permanent basis.
The qualification has been developed in close association with Tourism South East on behalf of Regional Tourist Board Partnerships Limited.
Aims and Objectives
The qualification aims to:
- achieve a nationally recognised and accredited programme of learning which is widely acknowledged by the industry as the benchmark for customer service
- understand the importance of customer service when dealing with a wide range of customers and visitors in different situations
- investigate ways of improving levels of customer service through the use of good communication skills
- appreciate the importance of making positive and lasting impressions with customers
- develop and enhance customer service skills which will help boost career and job prospects within any service sector business
- gain an insight into working in tourism, leisure, hospitality, travel and related service sector businesses
- source and use reference material to present accurate information to help customers
- welcome customers in the hospitality, leisure, travel and tourism industry
- meet the requirements of customers with specific needs
- welcome overseas visitors
- communicate by telephone and email
- deliver excellent customer service in the hospitality, leisure, travel and tourism industry
50 (20 weeks)
NQF Level: 2
Assessment requirements:
Internally assessed and externally moderated portfolio
The qualification consists of 5 units:
Unit 01 Welcome customers in the hospitality, leisure, travel and tourism industry
Unit 02 Meet the requirements of customers, in the hospitality, leisure, travel and tourism industry with specific needs
Unit 03 Welcome overseas visitors
Unit 04 Communicate with customers by telephone and email
Unit 05 Deliver excellent customer service in the hospitality, leisure, travel and tourism industry
Entry Requirements:
Although there are no specific recommended prior learning requirements, learners wishing to undertake this qualification should hold an appropriate Level 1 qualification in English. The minimum age of entry for this qualification is 16.
Duration:
20 weeks
Day/time:
Wednesday 6.00pm – 8.30pm
(10.09.08 – 11.02.09)
Tutor:
to be confirmed
Inclusive fee:
£120.00
If a learner is over 19, and not in receipt of certain benefits (see Fees and Funding) then a fee may be payable. If a learner has not been resident in the EU for the 3 years prior to the commencement of their course, then a fee may be payable.
In both instances, please contact the college for further details.
Terms and Conditions (PDF, 1.93MB)
Please note that the contents published in this course guide are correct at the time of publication. The college reserves the right to make changes or withdraw courses.
