NCFE Level 2 Certificate in Airport Passenger Services Agents

The Level 2 Certificate for Airport Passenger Services Agents is an ideal qualification for individuals who wish to seek employment as an airport passenger services agent, or for individuals who wish to enhance their studies in Travel and Tourism.

Aims
The qualification aims to:

• provide an understanding of the industry and develop generic skills and knowledge of the duties required to be an Airport Passenger Services Agent
• develop an understanding of airport communications, terminology and relevant safety checks and procedures
• provide candidates with knowledge of customer care and how to handle the needs of airline passengers
• provide a basis for further study and motivation towards career development

Entry Requirements:
Although there are no specific recommended prior learning requirements, learners wishing to undertake this qualification should hold an appropriate Level 1 qualification in English. The minimum age of entry for this qualification is 16.

Guided learning hours (GLH):
60 (24 weeks)

NQF Level: 2

Assessment requirements:
Independently assessed portfolio

The qualification consists of six mandatory units:

• Unit 01 Research the airport industry and the role of the Airport Passenger Services Agent
• Unit 02 Understand airport knowledge required by the Airport Passenger Services Agent
• Unit 03 Deal effectively with the processing of aircraft passengers
• Unit 04 Identify the boarding procedure for aircraft passengers
• Unit 05 Identify the procedures for decontrolling aircraft passengers
• Unit 06 Procedures involved in disembarkation of airline passengers

Day/time:
Thursday 6.00pm – 8.30pm
(11.09.08 – 12.02.09)

Duration:
24 weeks

Tutor:
Jill Williams

Inclusive fee:
£130.00

If a learner is over 19, and not in receipt of certain benefits (see Fees and Funding) then a fee may be payable. If a learner has not been resident in the EU for the 3 years prior to the commencement of their course, then a fee may be payable.

In both instances, please contact the college for further details.
Terms and Conditions (PDF, 1.93MB)

Please note that the contents published in this course guide are correct at the time of publication. The college reserves the right to make changes or withdraw courses.