Microsoft Certified Desktop Support Technician (70-271-70-272)

The MCDST certification is designed for anyone interested in starting a career as an IT support professional. Achieving MCDST demonstrates that you have gained the core knowledge necessary to troubleshoot desktop hardware and operating system problems as well as problems faced by end users.

To gain this certification candidates must pass two multiple choice exams using our online testing facility. The two exams are:

1. 70-291 Supporting Users & Troubleshooting A Microsoft Windows XP Operating System
2. 70-292 Supporting Users & Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

An upgrade path to Windows Vista will also be available in the future.

Level 3

Duration:

17 weeks, 3 hours per week

Day/Time:

TBA

Location:

Stockton Riverside College

Entry:

CompTIA A+

Qualification:

MCDST certification

Progress to:

Microsoft MCSA/ MCSE Cisco CCNA

Employment Prospects:

IT Support Technician, Network Support

Tutor:

Jim Bateman

Course Fee:

£165 per programme

If a learner is over 19, and not in receipt of certain benefits (see Fees and Funding) then a fee may be payable. If a learner has not been resident in the EU for the 3 years prior to the commencement of their course, then a fee may be payable.

In both instances, please contact the college for further details.
Terms and Conditions (PDF, 1.93MB)

Please note that the contents published in this course guide are correct at the time of publication. The college reserves the right to make changes or withdraw courses.