NVQ Customer Service levels 2 & 3
This programme is offered at both level 2 and level 3 and covers the following aspects of customer service:
- Giving a positive image of yourself
- Dealing regularly with customers
- Basic awareness of legislation and responsibilities
- Customers’ rights
- Understanding and recognising customers’ expectations
- Effective communications
On both the level 2 and level 3 programmes, the student needs to produce relevant work-related evidence.
Level 2 & 3
Duration:
Various
Day/Time:
Vary w/c 08.09.08 – 29.06.09
Location:
Off-site
Entry:
NVQ level 2 - Students should already be working in a suitable setting either paid or unpaid on a voluntary basis.
NVQ level 3 - Students should be working in a suitable setting. The Level 3 programme is not suitable for a voluntary placement as it focuses on a more supervisory role, where delegation and decision making are part of the responsibilities.
Informal interviews will be held during a course information session
Qualification:
NVQ 2 or 3 Customer Service
Tutor:
Isabel Tait
Inclusive Fee:
£400.00
If a learner is over 19, and not in receipt of certain benefits (see Fees and Funding) then a fee may be payable. If a learner has not been resident in the EU for the 3 years prior to the commencement of their course, then a fee may be payable.
In both instances, please contact the college for further details.
Terms and Conditions (PDF, 1.93MB)
Please note that the contents published in this course guide are correct at the time of publication. The college reserves the right to make changes or withdraw courses.
