Yvonne McDonald, Care Home Manager
Windsor Court

"Introducing the NVQ in Customer Service into the organisation has been very straight forward. The college and assessor were very helpful with getting the training up and running”.

Swiftcover introduced the NVQ Level 2 in Customer Service in to the organisation in January this year (2009). We picked a small number of staff to pilot the scheme.

Introducing the NVQ into the organisation has been very straight forward, the college were very helpful with getting this up and running and the assessor has been extremely helpful, nothing has been too much. Overall I would recommend an NVQ to any organisation as it helps keep staff focused, gives them a purpose and the work they do on a day to day basis is being accredited with a recognised qualification.

Staff at Swiftcover have been pleased with the progress of the NVQ.

"I have thoroughly enjoyed doing my NVQ as things are explained to you in full by the assessor, which is a very good thing as the modules are very genetic and she helps you adapt your job to fit in with each piece of criteria."

"Julie is very easy to talk to, I feel comfortable asking her questions. In the one to one session we have had, she listens and understands when I explain how my department runs and documents I have provided."

"The NVQ is a great idea as its providing a qualification for something we do on a daily basis. It’s great to have acknowledgement that what we do in our roles can be translated into a qualification."